Copy of Role Play – unit 2 preinter 1 – ABV Teacher

Who is calling — the technician or the engineer?

a) The technician

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b) The engineer

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Why is he calling?

a) To confirm the start time of the test

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b) To report a problem

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c) To request new equipment

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What happens when the supervisor isn’t available?

a) The engineer hangs up

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b) He leaves a message

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c) He gets angry

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Task 1 – Controlled
Complete the sentences:

“_______ calling, please?”
“I’m _______ about the pump diagnostics report.”
“I’m afraid she’s _______ of the office until tomorrow.”
“Can I _______ a message?”

This response will be reviewed and graded after submission.

Write a short phone dialogue (4–5 lines) including:
✅ Greeting
✅ Purpose of the call
✅ Problem (person unavailable)
✅ Message left
✅ Ending politely

This response will be reviewed and graded after submission.

Expression	Meaning	Example
Who’s calling?	Asking for the caller’s name	“Who’s calling, please?”
I’m calling about…	Giving a reason	“I’m calling about the report.”
Out of the office	Not available	“She’s out of the office until tomorrow.”
Leave a message	Give a message to someone else	“Can I leave a message?”
Speak to you later	End the call politely	“Speak to you later.”

1. What’s the best way to ask who is calling?

a) “Who’s that?”

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b) “Say your name.”

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c) “Who’s calling, please?”

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2. Which phrase explains the reason for the call?

a) “I’m calling about the diagnostics report.”

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b) “Who’s calling, please?”

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c) “Goodbye.”

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3. What should you say when the person is not available?

a) “He’s not here, sorry.”

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b) “I’m afraid he’s out of the office until tomorrow.”

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c) “He’s sleeping.”

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4. Which option is the most polite way to end a call?

a) “That’s it. Bye.”

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b) “OK. Finish now.”

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c) “Thanks for your help. Speak to you later.”

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5. What is the correct response to “Can I leave a message?”

a) “Sure, go ahead.”

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b) “No, call later.”

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c) “Not now.”

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6. Write one polite phrase to start a professional call.

This response will be reviewed and graded after submission.

7. Write one phrase to explain why you are calling.

This response will be reviewed and graded after submission.

8. Write one phrase to say the person isn’t available.

This response will be reviewed and graded after submission.

9. Write one phrase to leave a message.

This response will be reviewed and graded after submission.

10. Write one phrase to end the call politely.

This response will be reviewed and graded after submission.

Copy of Role Play – unit 2 preinter 1

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